In our connected world, it's crucial to respond to your customers quickly and maintain your competitive edge. With our robust supply chain and Telecoms partners, we have seamless solutions to keep you connected regardless of your size or budget. Business Phones including, Telephone Systems, Business Phone Line Packages, VoIP Phone System Solutions, SIP Trunks and everything in between.

Small Business;
1-20 Employees

If you have 1-20 employees then we have flexible and cost effective solutions to suit your SME. You may not have a procurement department but Procuright can help you identify and capture new opportunities within business telecoms; helping you stay ahead of your competition.

The right combination of technology in communications will help give you a competitive edge and we’ll advise the right solution. And working alongside our telecoms and communications partners, you’ll have greater control and even more flexibility to drive business performance.

Whether it’s a complete business phone system, connectivity and data, a business phone line or VoIP phone system your business requires, our comprehensive range of the latest and next generation services offer you the reliability and scalability to support your future growth. All at the right price.

Medium Business;
21-250 Employees

As a mid-sized business, with 21-250 employees, you often face challenges. Reducing costs, increasing profitability and managing growth is a given and so you need your telecoms and infrastructure to be as robust.

As businesses grow, either organically or by acquisition, IT, telecoms and infrastructure can get left behind. Sometimes it’s a capacity problem. Sometimes it’s an integration problem. Sometimes it’s the inability of existing infrastructure to support flexible working, mobility and other new initiatives.

But with Procuright’s partners and products, you’ll be ready with the right solutions that support innovation and unified resolutions. Industry leading security, business continuity and disaster recovery are all backed by outstanding service, support, scalability and are future proof. Independent of incumbent and legacy suppliers, every proposal and solution implementation is newly built from the ground up and designed and delivered to meet the exacting needs of your business no matter how much it grows.

Enterprise Business;
251+ Employees

With over 251 employees within the organisation, there’s a large and complex communications and network estate to manage. The pressure on procurement and IT departments is relentless with supply chain management issues, incompatible systems, problematic distribution channels, existing relationships and partnerships, legacy infrastructure problems and labour intensive processes.

Yet, with margins tight, you must ensure that your disparate departments, offices, depots or hubs work together as a seamless network. New offices and branches need to be brought online and others need to be taken offline. Systems must be migrated, issues must be resolved, protocols established, suppliers streamlined, contracts re-negotiated and streamlined, IT and telecoms incompatibilities addressed. And all of this must be done quickly and seamlessly. This is where Procuright can help.

We'll ensure you have a robust telecoms solution implemented, leaving IT departments and procurement time for what’s really important; strategy, planning, making recommendations to stakeholders or establishing an evolution or growth strategy for the company.

Business Phones including, Telephone Systems, Business Phone Line Packages, VoIP Phone System Solutions & SIP Trunks.

Business Phone Line Solutions
VoIP Phone System Solutions

A VoIP (Voice over Internet Protocol) system gives you everything a traditional phone system does but with one crucial difference: it's hosted in the cloud. And that means you spend less money on hardware and maintenance. A cloud-based phone system also gives you much more flexibility because you can take and manage calls not just from your desk phone, but from your computer and your mobile. So you can use all of the features of the office system wherever you are. With VoIP, you'll never miss an important call again. Plus;

Hosted Phone System (VoIP)

A complete hosted communications service (delivered over an IP connection), that provides businesses with an extensive range of fixed and mobile telephony capabilities, taking the burden away from your IT team. It’s suitable for any sized business and is particularly effective if you have multiple sites working together. It is also capable of serving hundreds of employees.

Local administrators manage and configure the system according to your organisation’s needs. Employees can then manage their calls easily and effectively, thereby maximising individual productivity. A reliable phone system that can scale easily as you grow and give you complete peace of mind.

  • Gives you and your team control of your fixed & mobile telephony
  • Ideal for home, on the move & flexible working
  • Get new features & upgrades with third-party applications as soon as they are developed & released
  • Save money & improve unification between your mobiles & your fixed telephones
  • Connect multiple sites easily & cost-effectively with one system
  • Transfer calls to different locations seamlessly & integrate with your CRM etc.
  • Highly reliable & scalable with full support
  • Record calls, whether they are on a mobile, office phone, or soft client
  • Great voice quality, underpinned by some of the most stringent SLAs
  • Minimal outlay & suitable for any size of business
  • In-depth real time management reporting with multi-site monitoring & business continuity in the event of an emergency
  • Abandoned call recovery ensures that if you do miss a call, you can see instantly if it has been returned
  • Dispense with a physical PBX & the associated cost of maintenance
Hosted Inbound and Call Centre

A hosted telephony system for businesses with inbound call requirements. Easily manage, monitor and control call centres from anywhere. Suitable for the smallest to the largest call centre, it’s a cloud-based service with an extensive range of inbound call centre capabilities that can be managed from an easy-to-use web portal.

An add-on to the hosted telephony platform which enables your business to easily manage call centre environments, boost productivity of agents and improve the overall efficiency as well as helping to deliver a first rate service to your customers.

  • Easy set-up & configuration how incoming calls are distributed & allocate agents to certain types of calls
  • Call queue announcements & messages to inform callers of wait times & queue position using real-time data
  • Assign agents to supervisors in order to ensure availability in the event a call needs to be escalated
  • Unavailable codes, to account for lunch breaks or in training status, for more accurate reporting & insights into the agent's behaviour throughout the working day
  • Record calls (the speaker, not the number), whether they are on a mobile, office phone, or soft client
  • Set up flexible call distribution scenarios to ensure calls are assigned to the most suitable agents
  • Various call distribution scenarios to meet your customers' expectations & keep your team's moral up
  • Agents have full control over their calls via the web portal
  • Queue up to 50 calls at any one time with a message made to your caller advising of their position
Let's Chat Business Phone Systems Let's start something together Enquire Now
SIP Trunks

Switch from ISDN to SIP Trunking today & Save

From two channels for small PBX-equipped businesses, to an unlimited number of channels for large enterprises and contact centres, SIP trunks offer a more flexible and lower cost alternative to ISDN for inbound and outbound voice calls. It connects your PBX to the PSTN via broadband, ethernet or private circuit into a national network.

Compared to ISDN, SIP trunking is less costly per channel and more flexible in how and where geographic telephone numbers can be used. It’s also quicker to install and, as standard, it delivers extremely robust business continuity.

Save money as SIP Trunks deliver less costly, more reliable connectivity than ISDN over an IP connection and can save up to 50% on line rentals and 25% or more on call costs

Businesses can benefit from free internal calls and great features and it’s perfect for medium or large organisations with multiple sites. Solutions can also be scaled up and down to fit in with your growth plans.

Business Phone Line

SIP Solutions & Features

Gain control and help improve customer service with a jargon free, intuitive service which enables you to become very productive, very quickly, plus;

  • Number flexibility enabling a geographic number to be retained without call forwarding costs
  • High quality, business-grade voice and internet convergence from just one connection, making significant cost savings
  • Line and PBX estate rationalisation for businesses with several locations
  • Business continuity and affordable resilience
  • Free UK calls to UK fixed destinations, including 01, 02 and 03 number ranges
  • Free calls between connected sites (including international locations)
  • Free Protection from unusual usage with all SIP trunks
  • Fraud protection
  • Manage your entire inbound number estate through your SIP trunks
  • Built-in business continuity, letting you reroute calls to an alternative location quickly and easily
  • Compatible with Skype® for Business, allowing you to directly connect to the platform to make external calls
  • Reliable, resilient and a quality solution with proactive monitoring to keep standards high
  • Minimise disruption to your business if you’re a multi-site operation
  • SIP trunks are valuable for businesses with seasonal voice capacity requirements where more lines can be quickly and easily implemented with no long term commitments

SIP Compliance & Protection

The effects of being non-compliant can be disastrous for a business. Remain protected and compliant with the additional benefits of SIP technology;

  • Remain compliant with Payment Card Industry Data Security Standard (PCI DSS)
  • Mitigate financial risk of agent fraud and the associated reputational risks
  • Don’t compromise your customers’ payment data
  • Don’t risk losing customers or damaging your brand and reputation
  • Prevent expensive lawsuits and insurance claims
  • Avert substantial payment card user and Government fines
  • Remain compliant when taking Cardholder Not Present (CNP) payments over the phone
  • Protect your business from costly phone hacking and misuse
  • Peace of mind with your calls protected, from unusual usage and abuse, at low cost
  • Avoid any unwanted expensive bills
  • Record calls for compliance, customer service, audit or training purposes and report on your company’s productivity
  • Peace of mind for business owners, directors, management, IT and Procurement alike

SIP Management & Control

Take SIP beyond a connectivity service into a world of multi-feature applications, putting you in control and offers powerful business continuity as standard;

  • Manage your entire number estate and all aspects of your inbound calls
  • Consolidate all your numbers onto a single platform, meaning you’ll never miss a call
  • A direct ISDN replacement saving up to 50% on line rental and up to 25% on calls
  • Easy management and visibility via an app and web portal
  • Geo or non-geo termination directly on the SIP endpoint
  • Redirect inbound calls to achieve business continuity and flexible working
  • Schedule call routing in advance according to business hours and call handling preferences
  • Divert on busy/ out of office/ no answer to maximise customer service and call handling
  • View call handling performance at a glance and monitor inbound call handling efficiencies
  • Email alert on missed call
  • Get notified of any unanswered/ engaged calls, via email, ensuring staff productivity and sales follow ups
  • One Touch business continuity in the event of office evacuations
  • Set up date-specific routing in advance – e.g. Bank Holidays, Christmas and Easter
  • Popular applications such as Call Whisper, Hunt Groups, Call Distribution, Call Queuing, Voicemail, Advanced Statistics and Push Reports via email

SIP trunks work seamlessly with each of the leading IP PBX brands in the UK market, including;

SIP Trunk Procurement
Business Phone Lines
SIP Trunks
SIP Trunks for Business
SIP Trunks Cisco
Business Phones
Business Phone Lines
VoIP Phone System
SIP Trunks
SIP Trunking is a standards-based replacement for ISDN. It connects your PBX to the PSTN via broadband, ethernet or private circuit.

SAVINGS: Saves up to 50% on line rentals and 25% on calls

FLEXIBILITY: You’re in control and able to add lines and take them away etc.

CONTROL: Choose how and where you want calls delivered

FUTURE: Well mapped out and ready for Voice/ Data convergence

CONTINGENCY: Handles emergencies with ease; Reroute calls to backup sites in seconds

ISDN Lines
In 2015 BT announced that from 2020 you will no longer be able to purchase ISDN lines with a target date of 2025 for complete switch off.

SAVINGS: ISDN Lines can be expensive

FLEXIBILITY: ISDN is not flexible

CONTROL: Changes take months and you're at the mercy of suppliers

FUTURE: ISDN Lines are now being phased out with Switch Off likely to be 2025

CONTINGENCY: This was never in the planning for ISDN technology

Business Calls & Lines

Competitive business line rental and call charges with flexible tariffs tailored to your phone use. Keep existing phone numbers and switch quickly and easily with no site visits.

Slick & Streamlined

Make life easier by combining phone services with line rental, call minutes and other facilities. Get the simplicity of one bill and one point of contact from a knowledgeable, friendly, UK-based support team.

Make Savings

Send us one of your current phone bills and we’ll show you how much you can save. You could be saving as much as 35% on your phone charges and some businesses make even greater procurement savings.

Anti-Fraud Protection

Anti-fraud protection ensures you don’t fall victim to the ever-growing threat of phone fraud and hacking. Protect your business from criminals hacking into your phone system and making expensive international calls using your phone number.

Carbon Neutral

All calls are Carbon Neutral, meaning it’s an environmentally-friendly service that has net zero carbon output. This is important to many businesses and organisations that need to comply with environmental policies, where carbon reduction is a key objective.

Procuright provide impartial Voice Telecoms procurement solutions, for UK SMEs, large corporates and charities. With strong vendor relationships within the Telecoms industry, we have a solution to match your requirements. Our team reach successful procurement faster than working with carrier-assigned project managers alone and because we’re impartial, we’re also able to help you make informed decisions and we’ll work to secure you the best price with the most favourable terms.

  • Over years of organic growth and acquisitions, companies can lose track of what various locations need, what services and products they are paying for at each location and where they may be overspending. We create a concise inventory by pulling together invoices, contracts and records. Along with key supply chain partners we’ll determine exactly what you are being charged, what for and why.
  • We then create a proposal that details your total spend and outlines between 1 and 3 solutions for your Telecoms portfolio. These recommendations are not only designed to save you money, making the business case easily presentable, but will also guarantee a robust level of quality communication solutions and provide the latest technological advancements to future proof your Telecoms.
  • We then work with the suppliers to implement. Previously incompatible systems, networks and suppliers are addressed, problematic distribution channels sorted, legacy infrastructure problems and labour intensive processes are resolved. We ensure that your disparate departments, offices, depots or hubs work together as a seamless telecoms and IT network. And all of this is done quickly and seamlessly and we continue to monitor and manage going forward.
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